Terms and Conditions
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The content displayed on the website is the intellectual property of the nusaindahbali.com. You may not reuse, republish, or reprint such content without our written consent.
All information posted is merely for the purpose of providing information about Nusa Indah Bungalow & Villa and its services. It is not intended as a substitute for professional advice. Should you decide to act upon any information on this website, you do so at your own risk.
While the information on this website has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors.
We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
Guarantee Policy:
To secure your Room reservation allocation, an advance payment/deposit is required by Credit Card or online payment method (Our official Internet Payment Gateway provider, DOKU and XENDIT, will handle your secure online credit card payment). Guarantee amount will vary from 30% of Total amount to full charge depends on factors such as; types of offer, seasonal/booking period, length of stay and other terms and conditions specific to your reservation. All major cards are accepted.
Cancellation Policy:
Should it be necessary to cancel or amend your reservation, please contact our hotel manager on (+62) 8123643137. Please note that changes may result in a rate change and/or may also attract a service fee.
For guest cancellations requests more than 60 days before the check-in date in low and mid-season, and 90 days before the check-in date in high or peak season, we will refund the full deposit amount (30% of the total amount) less a IDR 750,000 administration fee, and less any relevant bank charges or exchange rate differences where applicable.
For guest cancellations more than 30 days prior to arrival, downpayments or deposit has paid are non-refundable, but we will waive the obligation to pay the second payment (70% of the total amount).
For guest cancellations within 30 days of arrival, payments are non-refundable unless agreed otherwise by NUSA INDAH CANDIDASA & VILLA.
Room not occupied by 22:00 hours will be seen as No Show, unless prior arrangement has been made.
Owner Cancellation Policy
In rare circumstances Nusa Indah Candidasa & Villa may inform prior to your arrival that the villa or rooms is no longer available for rent. This may occur due to a requirement by the owner to carry out essential emergency maintenance; or due to the sale of the villa or rooms to a new owner that does not wish to, or is unable to continue to, rent out the villa or rooms; or due to staff illness and quarantine or due to the closure of the villa or Bungalows due to the impact of COVID or other unforeseen circumstances outside of our control.
In such circumstances, we shall offer to defer your stay, or if your dates are fixed and you already have flight tickets, to relocate you to similar or better accommodation at another of our villas at no additional cost to you, or where that is not possible to another villa or Hotel not managed by NUSA INDAH CANDIDASA & VILLA that is local to the villa that is no longer available of similar or better standard. If none of these options is possible, then we shall provide you with a refund of any monies that have already been received.
Check-In/Check-Out
Hotel check-in time is from 2:00 pm. Early check-in cannot be guaranteed and is subject to availability. Pre-registration can be arranged upon request at an additional charge.
Check-out time is 12 pm.
Day use or late check-out can be arranged, subject to availability and charges may subject to additional fees and may not be available if the room or villa has been booked for that day. A 50% charge from the applicable rate (maybe different from your previous rate) is applied for late check-out until 6 pm. Any extended stay exceeding 6 pm will be charged in full rate.
Guest Amendment
Guests can extend their stay to dates either side of their original dates at any time without limitation.
Guests can also change the dates and the villa or Room for their booking, and put the deposit already paid towards such different dates and different villas or rooms looked after by Nusa Indah Candidasa & Villas, provided that:
We receive notice of such change more than 60 days before original check-in; and
Such revised stay dates are within the next 13 months; and
Such stay is for the same or greater amount as the original booking; and
Guests have not already amended their booking previously.
Where the amended stay is of less value than the value of the original stay booked, then the amount carried forward to the future booking payment shall be prorated down accordingly (i.e. if the future booking is only of 30% of the value of the original booking, then only 30% of the deposit amount will be able to be set against the future booking).
For bookings that were provided free of charge (for example competition winners in charity auctions) there is no right of cancellation or amendment, nor any right to any refund or any option to defer the stay to another time.
For the avoidance of doubt, any changes to optional extras, such as extra guests, pre-payment for meals and drinks or car-hire or transfers can be changed or cancelled without penalty provided at least 48 hours notice is given.
All amendments are subject to availability.
Accepted Method of Payment
If you wish to settle your account with a credit card, you will be required to present the card at check-in where a pre-authorization for the total cost of accommodation plus a security deposit will be processed. If you prefer to settle your account with cash, you will be required to pay the total cost of accommodation plus a security deposit to cover all incidentals at the time of check-in.
All credit card payments incur a surcharge of 2.5% additional to the amount charged.